maal69 Privacy Policy

maal69 is a trusted online casino and betting platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains what information is collected about you when you use the maal69 website (https://maal69.cam), how that information is used and stored, and what rights you have.

By registering or continuing to use this platform, you are considered to have accepted the terms described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using the platform.

We collect various types of information during the process of creating an account and using services on maal69. This information is gathered in two main ways: what you provide directly and what is collected automatically.

1.1 Information You Provide

During registration and account management, you provide the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID card or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay account numbers)
• Username and password
• Information you provide when contacting our support team

1.2 Automatically Collected Information

When you use maal69, our system automatically collects certain technical information:

• IP address and device type
• Browser type and version
• Operating system
• Time spent on the website and pages visited
• Login time and date
• Transaction history (deposit and withdrawal details)
• Gameplay history and betting activity
• Information from cookies and similar tracking technologies

maal69 uses the collected information for various lawful purposes and to benefit users. We never misuse your information or sell it to third parties without your consent.

maal69 uses industry-standard technologies and practices to protect your personal information. Our security infrastructure is protected at multiple layers.

3.1 Encryption and Technical Protection

• All data transmissions are secured by SSL (Secure Socket Layer) encryption, which ensures the protection of information between your browser and our servers.
• Passwords are encrypted and stored using industry-standard hashing algorithms. Not even our staff can see your actual password.
• Additional security layers are applied when processing payment-related information.
• Firewalls and intrusion detection systems are active at all times.

3.2 Access Control

• Only authorized personnel can access your personal information, and only to the extent required by their job responsibilities.
• All staff are required to sign confidentiality agreements and receive regular training on data protection.
• Any access to information is logged and regularly audited.

maal69 never sells your personal information to third parties for commercial purposes. However, sharing information may be necessary in certain specific situations:

4.1 Service Providers

Necessary information may be shared with trusted third parties who assist in operating our services. This includes:

• Payment processing partners (bKash, Nagad, Rocket, Upay)
• Technology and server service providers
• Fraud detection and prevention services
• Customer support software providers

All such parties are bound by confidentiality agreements with us and may use information only for specified purposes.

4.2 Legal Obligations

We may be legally required to disclose information in the following situations:

• To comply with court orders or lawful directives from government authorities
• To comply with anti-money laundering regulations
• To protect the rights and property of us and our users
• In cases of urgent public safety needs

4.3 Business Changes

In the event of a change of ownership, merger, or acquisition of maal69, your information may be transferred to the new owners. We will notify you appropriately before any such change.

Cookies are small text files stored on your device that help the website remember your preferences and activity. maal69 uses various types of cookies.

You can disable cookies by changing your browser settings. However, please note that disabling certain cookies may cause some website features to not function properly, such as maintaining your login session.

maal69 is a 21+ platform. Only those aged 21 or older may register and participate on this platform.

• We do not intentionally collect information from anyone under the age of 21.
• Age verification during registration is mandatory.
• If we learn that a minor has provided information, that account will be closed immediately and the related information will be deleted.
• If a parent or legal guardian believes that a child or person under their care has registered on this platform, please contact our support team.

As a maal69 user, you have certain important rights over your own personal information. We fully respect these rights.

To exercise any of the rights listed above, please contact our support team. We generally aim to respond to requests within 30 business days.

maal69 stores your personal information only for as long as it is needed. The retention period may vary for different types of information:

• Account Information: Retained while the account is active and for a period afterward to meet legal requirements.
• Financial transaction data: May be retained for an extended period in accordance with the requirements of financial regulatory authorities.
• Technical logs: Generally retained for a short period and deleted on a regular basis.
• Marketing preferences: Retained until you withdraw your consent.
• Support conversations: Retained for a specified period for the purpose of improving service quality and resolving disputes.

When the retention period ends, data is securely deleted or anonymised so that you cannot be identified in any way.

maal69 may update this privacy policy from time to time. Such updates may be necessary due to changes in the service, legal requirements, or technological developments.

9.1 Notification of Changes

• In the event of significant changes to the privacy policy, we will send a notification to your registered email.
• The "Last Updated" date at the top of this page is always kept up to date.
• For important changes, a notice will be posted on the website.

9.2 Your Consent

Continuing to use the platform after a policy change will be considered as your acceptance of the updated policy. If you do not agree with the updated policy, please contact the support team to close your account.

If you have any questions or concerns about this privacy policy, or any requests regarding your data, please get in touch with us.