maal69 Terms and Conditions
Please read these terms carefully before you start using the maal69 platform. All rules regarding accounts, bonuses, payments and responsible gaming are described in detail here.
Table of Contents
| Item | Details |
|---|---|
| Minimum Age | 21 years or older |
| Minimum Deposit | ৳300 (all methods) |
| Minimum Withdrawal | ৳800 |
| Withdrawal Time | 30 minutes to 3 hours |
| Welcome Bonus | 150% on first deposit, up to ৳5,000 |
| Wagering Requirement | 25x (of bonus amount) |
| Payment Method | bKash, Nagad, Rocket, Upay |
| Support | 24/7 Live Chat (in Bengali) |
General Provisions
These terms and conditions ("Terms") form a legal agreement between maal69.cam ("Platform", "Site" or "maal69") and its users ("User" or "Member"). maal69 is an online gaming and betting platform that offers cricket betting, live casino, slots and various games for users in Bangladesh.
These terms apply to all services, bonus offers, promotional activities and technical features of the platform. By accessing the platform, creating an account or participating in any game, you are considered to have fully accepted all clauses and sub-clauses of these terms.
1.1 Application of Terms
These terms must be read together with the platform's other policies, which include:
- Privacy Policy
- Responsible Gaming Policy
- Specific terms and conditions for bonuses and promotions
- Any game-specific rules
1.2 Language and Interpretation
These terms are written in Bengali and the Bengali version shall be considered final. In case of any ambiguity or dispute, the interpretation of the maal69 authority shall be considered final.
Eligibility and Age
To open an account and use the services on maal69, you must meet the following eligibility requirements:
- You must be at least 21 (twenty-one) years of age.
- You must register in your own name using your real identity.
- Your account must be for personal and non-professional use only.
- You are of sound mind and are using this service voluntarily.
- You have not previously had an account on maal69 closed or banned.
The maal69 authority reserves the right to verify age at any time. A National ID (NID), passport or driving licence may need to be submitted as proof. If it is proven that a user is a minor, their account will be closed immediately and the associated balance may be forfeited.
Account Registration
When registering on maal69 you must provide accurate and complete personal information. maal69 reserves the right to cancel accounts that provide false or misleading information.
3.1 Single Account Policy
Each individual may hold only one account. If the same person creates multiple accounts it will be considered a prohibited activity and all accounts will be closed. Prior permission from the maal69 authority is required to create multiple accounts on the same device, IP address or within the same household.
3.2 Password and Security
You are responsible for the security of your own account. Use a strong password and do not share it with anyone. In case of unauthorised access, notify our support team immediately via live chat. maal69 is not responsible for any transactions or losses caused by a third party.
3.3 Account Closure
A request to close your account can be made at any time via our 24/7 live chat. You will be given the opportunity to withdraw any outstanding balance before closure.
Account Verification
maal69 reserves the right to verify the identity of all users. Withdrawals may be limited until the verification process is complete.
4.1 Required Documents
Any one of the following documents may need to be submitted for verification:
- National ID (NID) — clear photos of both sides
- Passport — personal information page
- Driving Licence
- Bank statement or proof of mobile banking transactions (if required)
4.2 Verification Timeframe
Verification is generally completed within one to two business days after documents are submitted. Contact us via live chat for urgent cases.
Deposits and Withdrawals
All financial transactions on maal69 are completed in Bangladeshi Taka (৳ / BDT). Currently accepted payment methods are: bKash, Nagad, Rocket and Upay.
5.1 Deposit Rules
- Minimum deposit amount: ৳300 (the same for all methods).
- Deposited funds are generally credited to the account instantly.
- Deposits must be made from a mobile banking account registered in your own name.
- Deposits made through a third party are not accepted.
5.2 Withdrawal Rules
- Minimum withdrawal amount: ৳800.
- Withdrawal requests generally take 30 minutes to 3 hours to process.
- Withdrawal funds will be sent to the same account from which the deposit was made.
- Identity verification is mandatory for large withdrawal amounts.
- Withdrawals may be held if the wagering requirements on a bonus have not been met.
5.3 Transaction Rejection
maal69 reserves the right to reject withdrawal requests for the following reasons:
- If identity verification is incomplete
- If bonus terms and conditions have not been met
- If suspicious activity is detected
- If evidence of multiple accounts is found
Bonuses and Promotions
maal69 offers various types of bonuses and promotional offers. Each offer has specific terms and conditions that should be read carefully.
6.1 Welcome Bonus
New members will receive a 150% bonus on their first deposit, up to ৳5,000. For example:
- Deposit ৳1,000 → Bonus ৳1,500 → Total Balance ৳2,500
- Deposit ৳8,000 → Bonus ৳5,000 (maximum limit) → Total Balance ৳13,000
6.2 Wagering Requirements
The wagering requirement for the welcome bonus is 25x (twenty-five times). This means you must wager 25 times the bonus amount before withdrawing. Example: for a ৳1,500 bonus you must wager ৳37,500.
6.3 Bonus Usage Rules
- A bonus offer can be claimed only once, unless specifically stated otherwise.
- The maximum single bet amount using bonus funds may be restricted.
- If any bonus-related fraud is proven, the bonus and associated winnings will be forfeited.
- VIP members will receive their cashback benefit directly — Bronze: up to 0.2% weekly, Silver: up to 0.5%, Gold: up to 0.8%, Platinum: up to 1.0%.
6.4 Promotional Offer Validity
Each promotion has a set validity period. Unused bonuses will be automatically cancelled after the validity period ends. The maal69 authority reserves the right to modify or cancel any promotion.
Gaming Rules
Various types of games are available on maal69 — cricket betting, live casino, slots, fishing games and much more. Each game has its own rules.
7.1 Game Integrity and Fair Play
All games on maal69 are independently tested and technical measures have been taken to ensure fairness. It is not possible to manipulate game outcomes.
7.2 Betting Rules
- A bet once confirmed cannot be changed or cancelled.
- Bets affected by a technical error will be considered void.
- maal69 reserves the right to investigate if a suspicious betting pattern is detected.
7.3 Cricket and Sports Betting
When betting on BPL, IPL, T20 World Cup and other international tournaments, keep the following points in mind:
- If a match is abandoned or postponed, the outcome of the bet will depend on the specific rules of the betting market.
- In in-play betting, bets must be placed within a specified time limit.
- Payment may be pending until the result is confirmed.
7.4 Technical Issues
If a game is interrupted due to server downtime, internet disconnection or any other technical issue, the maal69 authority may void the bets at that time or return the deposited balance.
Prohibited Activities
The following activities are strictly prohibited on the maal69 platform:
- Abusing bonuses by creating multiple accounts
- Using a third party's account or payment method
- Money laundering or illegal financial activities
- Betting using automated bots or software
- Match fixing or attempting to manipulate results
- Exploiting system vulnerabilities or bugs
- Hacking, phishing, or cyber attacks
- Unauthorized access to another user's account
- Registering using a fraudulent identity
Responsible Gaming
maal69 places the highest priority on responsible gaming. We believe gaming is a form of entertainment — it should never be seen as a solution to financial problems.
9.1 Self-Control Tools
maal69 provides several tools to help users manage their own gaming:
- Deposit Limit: Set daily, weekly, or monthly deposit limits
- Loss Limit: Set a maximum loss amount within a specified period
- Time Out: Temporarily suspend your account for a set period
- Self-Exclusion: Option to close your account on a long-term basis
9.2 Warning Signs
You should seek help if you notice the following signs:
- Playing repeatedly in the hope of recovering losses
- Hiding your gaming from family or friends
- Betting with money meant for bills or essential expenses
- Losing control over your gaming
Privacy & Data Protection
maal69 takes the protection of users' personal information very seriously. We use industry-standard SSL encryption technology.
10.1 Data Collection & Use
The information we collect is used solely for the following purposes:
- Identity verification and account management
- Processing financial transactions
- Technical support and customer service
- Fraud and scam prevention
- Meeting regulatory compliance requirements
Read our privacy policy for more details.
10.2 Sharing Information with Third Parties
Your personal information is never sold or rented to any third party. However, certain information may be shared for payment processing, identity verification, and legal obligations.
Limitation of Liability
maal69 makes every effort to operate a safe and reliable platform. However, maal69's liability is limited in the following situations:
- Issues caused by internet disconnection or technical failures on the part of third parties
- Loss resulting from the user's own negligence or carelessness
- Service disruption caused by natural disasters or unforeseen events
- Loss resulting from third-party hacking or cyber attacks, provided maal69 has taken reasonable security measures
In the event of any dispute, the decision of maal69 authorities will be considered final, unless the user raises an objection with clear evidence.
Changes to Terms
maal69 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified in advance of any significant changes.
Continued use of the platform after updated terms are published will be considered acceptance of the new terms. We therefore recommend reviewing this page regularly.
12.1 Contact
If you have any questions about these terms, please contact us:
24/7 Live Chat Support
Contact our support team in Bengali at any time — maal69 Login to start a live chat.
Email: [email protected]